FAQ 1

Is it necessary to buy a graded stone?

Buying a graded stone protects the purchaser. The independent grading ensures that you are getting what you pay for. There are many laboratories that grade diamonds, so make sure that the certificate comes from a reputable grading lab such as the GIA, IGI, EGL & HKD Are graded stones more expensive?

No. With a graded stone, you have proof of a true and proper grading; therefore, you know what you are paying for. The GIA is a non-profit gem grading lab, and the report will not add cost to the stone., though the report will cost a few dollars depending on the size of the stone. We charge only the actual grading charges charged to us by a lab for grading a particular piece of Jewelry.

Why is platinum more expensive than gold?

Platinum is a heavier and harder metal than gold, and the price per gram on the open market is higher. Also, it is much more difficult to work with and requires more highly trained craftsmen to make jewelry.

Can a platinum ring be sized like gold?

No. It's a much different process and must be done professionally. It is not good for platinum jewelry to be sized, and therefore it is better to order the correct size.

Can you help me resize my ring?

If your Diamondocean.com ring does not fit, we will resize it free of charge within 30 days of its original shipment. Resizing will take approximately 4-5 business days.

Can you help me keep the engagement ring a surprise?

Since jewelry is often given for engagement or another special occasion, we will be extremely flexible to help you create a wonderful surprise. We can expedite your delivery for a fast-approaching special occasion, or we can ship your order to an address other than your home to help you maintain your surprise. And please don't hesitate to call us on our toll free number of or by live chat available on the web site for any special requests.

Will I be liable for my jewelry order while it is being shipped?

We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all Diamondocean.com orders over $1250, regardless of any signature waivers you may have with FedEx.

How do I care for my diamond jewelry?

Soaps, lotions and other everyday items can leave a hazy residue all over your diamond and setting, reducing the brilliance of the stone. There are jewelry cleaning solutions in the marketplace that you can use to clean the stone and setting, but an easy household solution is to use a bit of ammonia and water with an old toothbrush. Just scrub and rinse in luke warm water. Dry with a lint-free cloth.

What is the best way to store jewelry that I don't wear day-to-day?

Diamonds and other stones can scratch each other if they rub together, and this damages the polish characteristic. It is best to store your jewelry items in a soft jeweler's cloth so that they don't come in contact unnecessarily. And be sure to store valuable items in a safe place. Even if you have insurance, jewelry loss can be a very emotional experience, and you may never be able to replace some pieces.